Questions, payment and terms

Both. We supply and fit carpet, vinyl, LVT, laminate and engineered wood, or fit flooring you’ve already bought with our fit-only service.

Yes. WhatsApp a photo and rough sizes for a rough price the same day, then a free measure and fixed written quote.

Yes. We measure up for free and send a written, itemised quote, with budget and better options, so you can pick what suits your budget. Quotes are no-obligation and valid for 30 days. No VAT added.

Yes. We fit for homeowners, landlords and letting agents, and businesses such as offices and shops.

We don’t do sanding/refinishing, tiling or skirting, and we don’t lift old floor tiles or black adhesive that may contain asbestos.

No. We’re not VAT registered, so no VAT is added to your quote.

Everything needed for a proper fit is included, and any extras are listed clearly on your quote. Any subfloor prep is estimated and confirmed at survey.

Nottingham and the surrounding areas, including West Bridgford, Beeston, Arnold, Carlton, Hucknall, Long Eaton, Ilkeston, Mansfield, Bingham and Mapperley, plus the wider East Midlands. See areas we cover. Further afield? Just ask. Any travel charge is shown on your quote.

Yes. We can lift your old carpet, vinyl or laminate and take it away. As a registered waste carrier we take it away legally. Uplift and disposal is a separate priced line on your quote, so you can choose to do it yourself and save. We don’t lift old tiles or black adhesive that may contain asbestos.

Ideally, yes: a clear room means a quicker, cheaper job. If you can’t, we can move most furniture by arrangement, so just tell us when you book. Please empty wardrobes, drawers and cupboards and put away anything fragile first.

Not a problem. We use latex smoothing: a runny compound poured over the floor that settles out flat and dries hard, like icing a cake. On floorboards we screw down thin ply sheets instead. It stops bumps and board lines showing through, and any prep is listed as a separate line on your quote, estimated and confirmed at survey.

Because every floor is different. We estimate the self-levelling or ply boarding at the quote, and confirm it at survey. If extra levelling is needed once the old floor is up, it’s charged per bag used, and we’ll show you first. It’s what keeps the new floor flat for years.

It depends on the season. Small jobs can often be fitted within [X days] of you accepting the quote. Ask and we’ll give you a date.

A carpeted room usually takes about half a day, and a kitchen in vinyl about a day (longer if the floor needs smoothing first). A staircase and landing is about half a day, and a whole house [1–2 days].

Yes. If a new floor stops a door closing, we trim it on the day.

Yes. Stairs and landings are one of our specialities, in waterfall or Hollywood style, with runners on request.

Mon–Fri 8am–6pm, Sat 8am–1pm, Sun closed. Evening quotes by arrangement. Same-day replies.

Quotes are free and usually with you within [48] hours. To book, we take a 50% deposit, and the balance is due on completion. We accept bank transfer, or card on request. Subfloor prep is estimated at the quote and confirmed at survey; any extra levelling found once the old floor is up is charged per bag used.

If you agree a quote in your home, or by phone, WhatsApp or online, you have 14 days to cancel under consumer law. If you cancel within 14 days, your 50% deposit is refunded in full. The only exception is if you asked us in writing to start work within the 14 days: then we may keep a fair amount for work already done.

Yes, if you ask us in writing (email or WhatsApp is fine). If you then cancel within the 14 days, your 50% deposit is refunded in full, minus a fair amount for work already done.

Once you have your quote, just reply YES on WhatsApp, by text or by email. A 50% deposit secures your date, with the balance due on completion.

Any travel charge is shown on your quote.

Yes, we’re fully insured and a registered waste carrier.

Yes: a 12-month fitting guarantee on all fitting. Manufacturer warranties apply to materials.

Message or contact Peter on [PHONE] or [EMAIL]. We reply the same day and respond to every complaint within 7 days and work with you to put things right.